Hot Buttons : How to Resolve Conflict and Cool Everyone Down by Sybil Evans and…. Condition is Very Good. Shipped with USPS Media Mail. No writing, tears or odors. All photos depict the actual book listed; please examine them carefully. If you have any questions, please ask. Please visit my eBay store to find more great books! If you would like to combine shipping with another item, just let me know before paying, and I'll be happy to take care of it. Thanks for looking! Your purchase supports small family business. https://www.ebay.com/str/neverenoughbooks65